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Holiday travelers can expect to feel the effects of six years of airline downsizing in one way or another. About 27 million passengers are expected to fly during the 12 days surrounding Thanksgiving, 4 percent more than last year, the Air Transport Association said.
But there are fewer airline employees to look after them, and their bags. And to squeeze more flights out of the day, planes are sitting on the ground for shorter periods between flights. So predictably, more bags fail to join their owners, particularly on connecting flights.
“There’s a lot of opportunity for failure,” said Hans Hauck, manager of baggage operations at American’s headquarters in Fort Worth. Since Mr. Hauck started his job in September 2006, American has not met its bag-handling goal in any month. As of late last week, though, Mr. Hauck remained optimistic that he would make his November number. A look at American’s bag-handling operation, which is the biggest of all United States carriers, shows it is making lots of little improvements but still losing ground. American misplaced 7.44 bags for every thousand passengers through Sept. 30, the Bureau of Transportation Statistics reported, up from 6.04 for every thousand a year earlier. (All but a tiny fraction of misplaced bags are ultimately reunited with their owners.)
About 2 percent are misread and dropped onto the wrong pier. Then, it is up to a worker stacking the bags on carts to notice the mistake. “He better,” said Ms. Wilewski, the baggage manager.
American and other domestic airlines have resisted investing in radio frequency identification tags, which are used by big retailers to track inventory and are far more accurate. The tags cost about 20 cents each so it would cost $50,000 a day for American’s 250,000 bags, plus the cost of hardware to read them at each step in the process.
“We don’t lose enough bags to justify that investment,” said Mark Mitchell, American’s managing director of customer experience.

