Thursday, December 17, 2009

Is Rome A Safe City To Visit?


That's a bizarre question and the obvious answer is that it's as safe-- or unsafe-- as New York or London or Paris or Chicago or Bangkok or L.A. No doubt if you look hard enough, you can find trouble anywhere. I only even bring it up because in Rick Steves' Rome 2010 he inexplicably seems to dwell on all the misery that can befall a hapless tourist at the hands of Romans determined to ruin everyone's good time. I guess he's just doing his due diligence when he warns his readers that "[w]ith sweet-talking con artists meeting you at the station, well-dressed pickpockets on buses, and thieving gangs of children at the ancient sites, Rome is a gauntlet of rip-offs. While it is nowhere near as bad as it was a few years ago, and pickpockets don't want to hurt you-- they usually just want your money-- green or sloppy tourists will be scammed. Thieves strike when you're distracted. Don't trust kind strangers. Keep nothing important in your pockets. Be most on guard wen boarding and leaving buses and subways. Thieves crowd the door, then stop and turn while others crowd and push from behind. The sneakiest thieves are well-dressed businessmen (generally with something in their hands); lately many are posing as tourists with fanny packs, cameras, and even Rick Steves guidebooks. Scams abound..."

Jesus, he makes it sound like hell, and especially singles out "groups of city-stained children (just 8-10 years old-- too young to be prosecuted, but old enough to rip you off) troll though the tourist crowds around the Colosseum, Forum, Piazza della Republica, and train and Metro stations." Jeepers, that's my neighborhood. In fact, I spent the day walking around the Colosseum, Forum, Victor Emmanuel Monument, Capitoline Hill, conveniently, the smallest of the 7 hills of Rome. Maybe the gangs of trolling 8-10 year olds only come out in summer. Winter is cold in Rome. There were few tourists and no marauding bands of banditos.

I've felt safe from the moment I arrived. I'm staying in a flat in an old palace, Palazzo del Grillo, built in the 1600s. I'm sitting at my desk on my new MacBook Air and right out the window, literally spitting distance, are the fenced in remote ruins at the back of the Forum (Foro di Nerva I believe). It's an amazing juxtaposition. If there are ghosts-- and I'm sure there are-- they are friendly, or at least pacific. The vibe is tranquil and... safe.

The neighborhood, Monti, is slightly off the beaten track-- the other side of the Forum being where all the action is and all the crowds. In ancient days it was a crowded home to thousands of poor people and brothels. Now the cobbled, winding streets have a special charm, slightly removed from the hectic turmoil of the city around it. A couple of nights ago, I went for a walk the other night and ran across a street party, dozens of people in the street in front of what turned out to be a gallery. Someone invited me in and I was astounded by the exhibition: hundreds of mounted photographs that told the history of Monti from the late 1800's to the present. I spent hours marveling at how the area had changed-- and how it hadn't. There were even pictures of Mussolini and his black-shirted cohorts walking the same streets I was on.

If there is any sense of danger at all, it's that the drivers are all-- every single one of them-- talking, sometimes quite animatedly-- on cell phones or texting. The traffic seems deadly, although when I got out in it today, I noticed that everyone takes care not to hit anyone and they do slow down if you walk boldly into a crosswalk and stare at them. As for violence... well Berlusconi got slammed in the face with a statuette in Milano, not Roma-- and everyone knows how much the Milanese hate Rome, the Romans, and the central government.

I found an organic grocery store not far and went shopping and I've mostly been eating in while I kick my jet lag and wait for my lost/supposedly found luggage. But last night when I was making my way around Monti, I dropped in to a restaurant that is supposed to be impossible without reservations, F.I.S.H., Fine International Seafood House. Indicative of the season, it was nearly empty and I'm getting the idea that everything that usually hard to get into, from the forbidding lines at the Vatican to La Pergola on the roof of the Cavalieri Hilton. Anyway, F.I.S.H. was very hip and chic, with groovy music and an interesting seafood menu that mostly tended towards the pan-Asian. I had a cream of zucchini soup that fantastic, followed by a delicately curried tandoor sea bass that I can't get out of my mind 20 hours later!

After the above bravado about how easy it will be to get into La Pergola, I decided to call and make a reservation for about two weeks from now-- fulled booked then... and every day before then! Tomorrow I'll be braving the lines at the Vatican at 8:30AM.

Now, this is when the area wasn't safe at all:

Wednesday, December 16, 2009

The Sad Death Of The Queen Of The Skies


When Zagat first started their consumer-driven restaurant guide, I was one of their very first reviewers. I ate out a lot-- and in a lot of cities. A few years ago they started another guide, one for airlines. I fly a lot too, and they asked me to be one of the initial reviewers. There are 6,000 reviewers now and tihs past year I once again voted for British Air as my favorite overall airline. That's probably the last time they'll be getting a positive score from me. For decades I've thought of them as the gold standard of high quality, professional service. I like Singapore and Virgin well enough and Cathay has been pretty good-- if headed in the wrong direction lately-- but all the airlines that are good, always seem to be imitating and trying to catch up with B.A. Those days are over.

B.A. is hurting. Financially they're a mess and abysmal management has driven the company into a hole they're not going to recover from witouth a complete managerial overhaul. Yesterday I flew from L.A. to Rome. Instead of it being the first fabulous part of a trip-- the way I've always considered flying on B.A. flights-- it was a horror show from beginning to end.

Early in the day, the flight attendants union voted to strike on December 21 and come back on January 2. When I called for advice about what to do to prevent myself from being stranded abroad, I could have been talking with someone from Delta, American or United or any airline that puts its customer service department through a rigorous training procedure on how to frustrate and infuriate customers. I spent well over an hour on hold and talking with two customer service clerks and in the end, got nowhere. They said that I could cancel my tickets but since the airline hadn't "officially" cancelled my flight home-- and probably wouldn't until I got to the airport in January-- it would cost me $250 to cancel. And I was lucky because I had purchased a refundable ticket!

I decided to take the gamble-- while the company's disastrous boss, Willie Walsh, postured and acted the tough anti-union thug in public-- and I was immediately sorry when I got on board the flight. Only one of the 3 restrooms was functioning in the business class cabin-- and it was in a sorry state of cleanliness right from the beginning. The whole cabin was in a shoddy condition in fact, way below the B.A. standards that have always attracted me to the airline. It looks like one of the cost savings was those paper toilet seat covers. The crew was the dregs, the sound system wasn't functioning enough to understand a word anyone ever said. And, the food was as bad as you can expect from a third-rate flying garbage truck. Poor British Air!

And poor me! The flight was late getting in and although I made it-- with a second or two to spare-- onto my connecting flight from London, my checked luggage didn't. It still hasn't. They claim it arrived in Rome but they seem to have lost it again. "Seem to," because communication is not a strong point. Last night I stayed in all night waiting for the promised bag; didn't even have dinner. But this morning-- still no idea where my bag is or when-- or even if-- I'll ever get it back.

As the Guardian put it today "the way Willie Walsh has handled this dispute will end up in the MBA textbooks-- as how not to do it. Just over two years ago, the BA boss hailed a new era in its often-troubled industrial relations. Now the atmosphere between management and workforce has become more poisonous than ever. Both sides risk sleepwalking into a strike that neither really wants. They should be forced-- by government if necessary-- to negotiate with each other. Carelessness is no excuse for destroying a business." Too late for that; they need to rid themselves of Walsh and get back to the days when they understood what it meant to build customer loyalty instead of contempt.

Tuesday, December 8, 2009

Saturday, December 5, 2009